If you receive an item and wish to return it for any reason you must inform us within 14 days of receiving the item, at hello@prelovedwithlove.co.uk

We will then provide you instructions on how to return your item and once your item is received back, we will process your refund.

Return postage is your responsibility unless the item is incorrect or faulty, in which case we will refund the return postage. If you cancel your contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 any standard shipping charges that you have paid to receive your purchase will be included as part of your refund.

Please note that we may refuse a refund if the garment has been made according to your precise measurements ie) made-to-measure. The items you return must be    unworn and in their original condition, including tags attached. save for your right to inspect the goods and try on the garments. It is your responsibility to ensure that you package the returned goods adequately so that it arrives back to us undamaged.

PLEASE NOTE: Socks,  Caps and Sale items are non returnable. If they are returned, you will be issued with Store credit. 

If you have any further questions on returns, refunds or cancellations please       contact us.